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These terms and conditions must be read and agreed, prior
to the use of the helpline. Subscribers
to the helpline will be asked to confirm their identity, and answer a security question when using the helpline services. Only
the registered person and their spouse/partner may use the helpline services. The helpline may be
terminated by France Support with one months notice at any time. Any whole months subscriptions not used will be refunded
pro-rata. Termination by the subscriber is possible on the anniversary of the subscription without notice. Helpline
prices and services will be reviewed annually. A subscribers’ fee may increase on the anniversary of their subscription
and not before. Personal details may be passed to a third party in some cases to help resolve
any issues, such as notaires etc. The helpline is open Monday to Friday from 9am to 5pm G.M.T. Or from 10 am to 6 pm French time. Outside of
these hours a message can be left on our answer phone or you can e-mail your question to info@francesupport.com. We will then contact you as soon as possible
during operating hours. Please note we do not operate on UK or French public holidays. During annual holidays the Helpline
will continue to function for subscribers, all other inquiries will be dealt with following the holiday. In circumstances
of poor or no phone/internet connection we will aim to return your call/e-mail within 24 hours. This may not always be possible. The
helpline can be called as often as a subscriber needs and the package also includes six hours
of "administration" within the annual fee. During busy periods if your call
can not be taken immediately an answer phone service will operate. We will endeavor to return your call as promptly as possible
and make contact with you within 24 hours. “Administration” is
defined as:
Further action following the initial helpline advice call, such as paperwork
including letter writing, translation, form filling, calls and any further enquiries and telephone calls
to third parties. All administration tasks are billed at a minimum of one hour. Any postage charges will be incorporated into
the time spent on a task. Subscribers will be informed by e–mail following a helpline call how much time will
be deducted from their six inclusive hours. Please note the translation
of professional legal documents can be time consuming and therefore in some cases it may be advisable not to use your included
6 hours for items of this nature. If we feel this is the case we will notify you and you can decide at the time if you would
like to be billed separately. If a subscriber uses their six hours entitlement they may continue
to use the helpline for no further charge; however additional administration work required will be charged at France Supports’
current rate displayed on the website www.francesupport.com. Unused hours can not be refunded or transferred to the following year. Payment for the helpline is due annually
in advance. We will contact you before your annual subscription is due to expire to complete the renewal process for the following
year. If we do not receive your payment before the end of your renewal date your entitlement to the Helpline will be terminated
until payment has been received.
Payment can be made by a euro cheque, internet banking or by direct transfer to our bank account.
For further payment details contact info@francesupport.com.
REGISTER ON-LINE NOW!
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